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Call Agent Supervisor at Lorache Consulting
Our client, is currently seeking to employ suitably qualified candidate to fill the position of Job Title: Call Agent Supervisor Function/Domain: Call Service/ Customer Relations Reporting To: HOD Customer Service Job Roles To monitor transaction quality of CSD,(Outbound/Inbound/Backend/Frontend)agents. To monitor performance report of teams. Audit processes for identifying process gap and provide input for process efficiency. Conduct root cause and training needs analysis for various process. Responsible for team motivation and create team synergy for enhanced KPI performance. Ma...
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